Shipping Policy

 

All customers receiving a shipment must inspect the shipment on arrival and if there is ANY DAMAGE visible to the packaging:

a) Accept the shipment

b) Take photos of the damaged shipment

c) Sign as "DAMAGED"

d) Notify Replications Unlimited within 48 hours by calling 314- 524-2040 and/or emailing info@repunlimited.com and be sure to include photos from all sides, top, and close up on damaged spots.

e) Keep the damaged item(s); do not throw it away

If there is no visible damage to the packaging, but the product inside is damaged

a) Take photos of the damage in the packaging

b) Take photos of each damaged item outside of the packaging

c) Keep the damaged item(s); do not throw it away

d) Notify Replications Unlimited within 48 hours by calling 314-524-2040 and or emailing info@repunlimited.com; be sure to include photos and the signed Bill of Lading.

All freight is shipped from Replications Unlimited FOB – meaning that the customer owns the freight from the time that it leaves our dock. All shipments are photographed prior to packing, after packing and when loaded into the truck leaving Replications Unlimited. All shipments are signed for by the freight carrier indicating the shipment is in good condition. Replications Unlimited is not responsible for any damage that occurs in transit, however our desire is to provide exceptional service in mitigating any concerns caused by a freight carrier. If Replications Unlimited has been notified (within 48 hours) of a damaged shipment, Replications Unlimited will

1) Immediately begin production on a replacement order at no charge for product or shipping

2) Replications Unlimited will file a claim with the freight carrier

If the shipment is deemed to have been damaged in transit, but the customer did not acknowledge the shipment by writing "Damaged" on the BOL; then Replications Unlimited will (provided we are notified within 48 hours of delivery)

1) File a claim with the freight carrier for the customer and any refund (if any) by the carrier will be sent to the customer

2) Replications Unlimited will be happy to put any replacement order into production with priority, but the customer will be responsible for the product and shipping costs. Any applicable refund from the carrier can be elected by the customer to be applied as credit toward a replacement order.