Return Policy



    • Any return request must be made within 30 days from the date of receipt for an exchange or credit.
    • Products cannot be returned if they have been cut or altered in any way.
    • Products must be returned in the same condition as when they were shipped out.
    • If you are returning a product due to damage during shipment, please refer to our shipment policy for further instructions.
    • A 20% restocking fee will be deducted from the refund amount and customer must pay return shipping.

    Return Procedure:

    1. Contact our customer service team within 30 days of receiving your order to initiate a return request. You can reach us by phone, email, or through our website's contact form. Please provide your order number and a detailed explanation of the reason for the return.
    2. Our customer service team will guide you through the return process and provide you with a return authorization number (RA number) if the return is approved.
    3. Once we receive the returned product and verify its condition, we will process your exchange or credit within 7 business days. Please note that the 20% restocking fee will be deducted from the refund amount.
    4. If you are eligible for an exchange due to manufacturer error, we will ship the requested replacement product to you at no additional cost. If you are not, the customer must pay return shipping.

    Incomplete Shipments:

    If your order arrives with missing items or incomplete, please follow these steps:

    1. Contact our customer service team immediately upon receiving the shipment. You can reach us by phone, email, or through our website's contact form. Please provide your order number and a detailed description of the missing items.
    2. Our customer service team will investigate the issue and work to resolve it promptly.
    3. If we confirm that an item was missing from your shipment, we will ship the missing item(s) to you at no additional cost. Alternatively, we may offer a refund or credit for the missing item(s) based on your preference.

    Damaged Products:

    Please refer to our Shipping Policy.


    Important Notes:

    • Returns received after the 30-day period will not be accepted.
    • Products that have been cut or altered in any way are not eligible for return.
    • The returned product must be in the same condition as when it was shipped, including all packaging materials and accessories.
    • If you received a damaged product due to shipping, please refer to our shipment policy for instructions on how to file a claim.
    • The 20% restocking fee is applicable to all eligible returns and will be deducted from the refund amount.
    • Refunds will be issued in the same form of payment used for the original purchase.
    • Replications Unlimited reserves the right to waive customer's responsibility to pay return shipping.
    Order cancellations may be subject to a 10% re-stocking fee at the sole discretion of Replications Unlimited. Any standard order must be cancelled within 48 hours of ordering, or, in case of quick ship, prior to shipment leaving Replications Unlimited premises. Custom orders become non-refundable once the custom sample (if custom color/texture) or quote has been approved and signed. If a custom order is cancelled after quote or sample approval, the initial 50% deposit will be forfeited for any custom items.

    We value your satisfaction and aim to provide a fair return policy. If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance at 314-524-2040 or contact us here.

     

    If you would like to start a returns claim, click the button below: